Support
WordPress XSS Issue
A major issue has been discovered within WordPress and how comments are processed, that can leave your site open to being hacked. For example, if a malicious comment is left and and administrator views it to approve it, it can allow a hacker remote access to your WordPress site. We recommend you disable the ability…
Read MoreScheduled Maintenance Notice
There will be a maintenance upgrade on a switch in the datacenter on Thursday April 2nd between 4am and 4:30am GMT. The upgrade will take about 4 minutes and will affect most customers.
Read MoreDNS Issue
Update 10th March : Most clients are back to normal now, but we still have reports of certain clients having some DNS lookups fail. We are manually resolving these. Please open a support ticket with us and let us know the error you are receiving and we will suggest a solution Update 14:55 : DNS…
Read MoreServer Issue ELH3
19:30 : Server is back online again now. 19.25 : We are aware of an issue with server ELH3 91.223.9.50 at the moment and are investigating it
Read MoreServer Issue ELH12
We are aware of an issue with server ELH12 and are investigating
Read MoreIssue with Server ELH5
26-Nov-2014 23.30 : We are investigating an issue on server ELH5 (91.223.9.40) following an upgrade to PHP. Expect resolution soon Update 12:10 – Sites are running now again and we are checking all hosting accounts to ensure operation Update 01:20 – All sites checked are completed now.
Read MoreServer Issue ELH4 (91.223.9.100)
We are aware of an issue accessing server ELH4 and are working to resolve it. Normal service will resume shortly
Read MoreServer Upgrade ELH5
We are performing some software and Control Panel updates on server ELH5 today (91.223.9.40) There may be periods of reduced performance or short connectivity outages. Apologies for any inconvenience caused, the upgrades will bring important feature and security improvements.
Read MoreServer Upgrade ELH12
We are performing some software and Control Panel updates on server ELH12 today (213.171.206.21) There may be periods of reduced performance or short connectivity outages. Apologies for any inconvenience caused, the upgrades will bring important feature and security improvements.
Read MoreServer ELH 1 offline
Updated : 18.20 : Server is back online now. 18:10 : Server ELH1 (91.223.9.70) is currently offline. We are investigating and will have normal service restored shortly
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